Event Details
Cindy Battino from Transformational Healing will talk about what healthy and unhealthy anger and conflict look like in the workplace. She will also talk about the three unhealthy "No's" and what a healthy "No" is. We will role-play using the healthy "no" and then role-play healthy conflict. The basis of the healthy "No" and healthy conflict is a four-step process. 1) Pause, 2) No anger or excuses, 3) Compassion for the other person, and 4) Present options that work for both parties. Options come from moving away from the Either/Or scenario to find win/win solutions if possible. Finally, patience is necessary because a win/win solution may take time, energy, curiosity, creativity and thought.